PLUGHORSE

Privacy Policy

Effective Date: 20th of October, 2024

1. Introduction

Welcome to Plughorse! Plughorse is a service provided by Gomo AB ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our service.

2. Data Controller

Gomo AB is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or your personal data, please contact us at yeehaw@plug.horse

3. Information We Collect

We collect the following information:

  • Parent's Email Address: Used for account registration, communication (updates, changes, etc.), and customer support.
  • Child's Nickname: Used to personalize the AI tutor experience.
  • Chat Interactions: The content of conversations between your child and the AI tutor.
  • Cookies: We use cookies to track user sessions and remember language preferences.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: By creating an account and using Plughorse, you consent to the collection and processing of your and your child's personal data as described in this Privacy Policy.
  • Performance of a Contract: Processing is necessary to provide and maintain the services you have requested.
  • Legitimate Interests: For improving our services and ensuring the security and integrity of our platform.

5. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To operate and maintain Plughorse.
  • Communication: To send you updates, respond to inquiries, and provide customer support.
  • Personalization: To customize the AI tutor experience for your child.
  • Improvement: To analyze usage and improve our services.
  • Legal Compliance: To comply with legal obligations and protect our rights.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your data with:

  • Third-Party Service Providers: We use trusted third parties to operate our service effectively. Your data may be processed by these providers as part of delivering the service. Key third-party providers include:
  • OpenAI: Supplies the artificial intelligence platform for the AI tutor. Your child's chat interactions are processed by OpenAI to generate responses. OpenAI does not use your data to train their models unless you explicitly opt-in. For more information, please refer to OpenAI's Privacy Policy: OpenAI Privacy Policy.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

7. International Data Transfers

Your data may be transferred to and processed in countries outside of the European Economic Area (EEA) that may have different data protection laws. When we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your personal data, such as standard contractual clauses approved by the European Commission.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you close your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by legal obligations.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request limitation of how we process your data.
  • Right to Data Portability: Receive your personal data in a structured, commonly used format.
  • Right to Object: Object to the processing of your personal data based on legitimate interests.
  • Right to Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure server environments.

11. Children's Privacy

Protecting children's privacy is paramount to us. We only collect personal data about children (nickname, age, about, goals and chat interactions) with the explicit consent of a parent or legal guardian. Parents are responsible for supervising their child's use of the service and ensuring that all information provided is accurate.

12. Cookies

We use cookies to enhance your experience on Plughorse:

  • Session Cookies: To keep you logged in and manage user sessions.
  • Preference Cookies: To remember your language preferences and other settings.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes via email or through the service. Your continued use of Plughorse after such changes signifies your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at yeehaw@plug.horse

15. Complaints

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority. In Sweden, this is the Swedish Data Protection Authority (Datainspektionen).

Thank you for trusting Plughorse with your personal data. We are dedicated to safeguarding your information and enhancing your experience with our AI tutor.